Exclusive Business Gifts – Frequently Asked Questions (FAQ)

Platform, Account & Integrations

How do I synchronize my employee data from an HR system with my account?

Currently, there is no direct link or automatic synchronization available between HR systems and our platform. Employee data must be managed manually within your account.

For the efficient processing of shipments to individual employees, you can use our individual shipping service, where you simply provide an Excel list with addresses. Our customer service team is happy to help you set up and guide you through this process.

Is it possible to automate gift campaigns for specific occasions such as birthdays or work anniversaries?

Currently, we do not offer automated gift campaigns for specific occasions such as birthdays or work anniversaries. To plan and spread out such campaigns, you can contact our customer service, who will gladly help you organize your campaigns manually.

Do you support integrations with CRM systems such as Salesforce or HubSpot?

At this moment, we do not offer direct integrations with CRM systems like Salesforce or HubSpot. However, you can export data from our system and manually import it into your CRM. For specific requests or custom solutions, please contact our customer service.

Can automatic reminders be sent for open gift selections?

Currently, we do not offer automatic reminders for open gift selections. You can send reminders yourself through your own communication channels. For advice on this, please contact our customer service.

Can we set up workflows that automatically send gifts after onboarding?

Currently, we do not support automated workflows that send gifts after onboarding. To plan such actions, please contact our customer service, who will gladly help you organize your gift activities manually.

Can I link multiple users to a single account?

Each account is linked to a single user and email address. Would you like to order together with multiple colleagues or share follow-ups? We recommend managing orders through a central point of contact or creating separate accounts per user.

How do I change my company details?

You can easily adjust your company details via your account. Log in, go to ‘My Account’, and update your billing or contact details there. Need help? Feel free to contact us.

Can I export my order history?

It is currently not possible to automatically export your order history from your account. If you would like an overview of previous orders, please contact us – we are happy to help.

How are recipients' personal data secured?

We handle recipients' personal data with the utmost care and in accordance with applicable privacy laws, such as the GDPR. Your data is stored securely and only used for the purpose for which it was provided, such as shipping and communication. We take appropriate technical and organizational measures to protect your data against unauthorized access or misuse.

Are address lists automatically deleted after processing?

We act in full compliance with GDPR legislation. Address lists and personal data are kept no longer than strictly necessary for processing your order and are securely deleted afterwards.

Do you comply with GDPR when shipping to individuals?

We operate fully in accordance with GDPR regulations regarding the processing and shipment of gifts to private individuals. Your privacy and the protection of personal data are our top priority.

Can we sign a Data Processing Agreement (DPA)?

We can sign a Data Processing Agreement (DPA) to comply with GDPR requirements and officially establish the protection of personal data.

Importantly, this agreement is usually drawn up by the client, especially for individual shipments where personal data is processed.

In addition, we maintain strict procedures for securely erasing address lists after processing, in accordance with the GDPR. Our logistics partners, such as DPD and DHL, also handle this data with care.

Contact us to discuss the details and arrange the processing agreement.

Can I set default items for quick reorders?

Although it is not possible to set a default product directly in your account, you can easily consult previous orders and invoices to quickly reorder the same items. We also recommend bookmarking your favorite products in your browser so you can find them quickly.

How do I create a business account?

Click on the person silhouette icon at the top right and choose ‘Log in’. Under the ‘New Customers’ block, select ‘Create Account’.

You register using your email address. Creating an account offers several benefits: faster checkout, managing multiple shipping addresses, and easily tracking your orders.

How do I manage my corporate order history?

Your complete order history is available in your account. Log in, go to ‘My Orders’, and you will get an overview of all your previous purchases. This allows you to easily consult or repeat past orders. Need help? We are happy to assist.

Ordering & Advice

Can I request a quote for large quantities?

Certainly. For larger orders, we are happy to prepare a tailored quotation. You can easily submit your request via our quote request form. Please include as many details as possible, such as product(s), desired quantities, personalization options, and delivery deadline. You can also email us directly if you prefer additional explanation. We will ensure a prompt and targeted follow-up.

Can you assist with gift ideas for clients?

Absolutely. We are happy to brainstorm with you to find the perfect corporate gift. You can always email us for tailored, personal advice. In addition, you will find plenty of inspiration on our website thanks to our clear categories and thematic selection of gifts.

What are popular gifts for employees?

Would you like to surprise colleagues with a thoughtful and appreciated gift? Discover our Top 50 Gifts – an overview of the most popular and highly rated items for employees. Practical, stylish, and with extensive personalization options.

How do I place an order via the website?

Ordering through our website is easy:
1. Choose the desired product and select the specifications (color, quantity, personalization…).
2. Optionally upload your logo or design via the online module.
3. Add the item to your shopping cart.
4. Proceed to checkout and fill in your details.
5. Complete the order using one of the available payment methods.

Need help during the process? We are ready to assist via email, phone, or chat.

Can I modify my order after confirmation?

If you wish to change something about your order, please let us know as soon as possible. In some cases, we can still adjust the order, but once the production process has started, this is unfortunately not always possible. If in doubt, contact us right away – we will gladly check what is still feasible.

How does personalization work in the checkout?

When you add a personalization (such as a logo or text) during the ordering process, it is securely stored in our backend systems. You do not need to do anything extra during checkout itself. Our production department automatically receives the correct files and instructions. Have doubts or want to send an updated version? You can always do so by email after placing your order.

Will I be assigned a dedicated contact person for complex orders?

Our customer service team is compact yet experienced and can handle your requests efficiently. If you prefer a single dedicated contact person for your complex or large orders, we can certainly arrange this. Feel free to indicate this in your request, and we will ensure personal and focused follow-up.

Do you offer framework agreements for recurring purchases?

We currently do not work with fixed framework agreements for recurring purchases. If you wish to order on a regular basis, please contact us – we are happy to explore how we can handle your requests smoothly and efficiently.

Can you help with campaign gifts for events?

Certainly. Whether it concerns trade show materials, promotional campaigns, or internal events – we are happy to think along with you. Feel free to browse our range online for inspiration or contact us directly. We will gladly find a personalized gift that perfectly fits your campaign and target audience.

Do you have experience with onboarding kits and welcome packs?

We have extensive experience in creating customized onboarding kits and welcome packs for your company. Think of stylish combinations of practical and personalized items to warmly welcome new employees or clients. On our website, you will also find specific categories to inspire you.

Would you like advice or a tailored proposal? Feel free to contact us – we love to brainstorm with you.

Is there an ordering portal specifically for companies?

Our website is fully equipped for business customers. You can easily select, personalize, and order products through our platform, with special attention to business needs such as quote requests, invoicing in your organization's name, and multiple delivery addresses.

Is the platform available in multiple languages?

Our platform is multilingual. You can easily select your preferred language at the top left of the website so you can shop comfortably in the language that suits you best.

Can we set up an approval process per cost center?

Our platform does not support automated approval processes per cost center. However, we can wait until the purchase order (PO) is issued, and usually a specific employee is designated to manage approval and coordination. Have specific requests? Feel free to contact us – we are happy to help find a suitable solution.

Is it possible to configure ordering permissions per user?

Currently, our platform does not support user-specific ordering permission configuration. Every account has the same access and ordering rights. Have specific needs regarding access management? Contact us – we are happy to discuss solutions.

Do you offer fulfillment services for gifts?

Yes. We offer complete fulfillment services for corporate gifts. From personalization and packaging to shipping to individual recipients – we handle the entire logistics process for you.

Do you support custom packaging for branding?

We offer various options for custom packaging. Think of a printed sleeve around the packaging, a custom label on bottles, or a personalized card inside the gift. For larger orders, the entire sleeve or box can even be custom designed. Interested? Contact our customer service – we'll gladly examine what is technically and creatively feasible for your brand.

Do you have experience with trade show or event materials?

We regularly support companies in selecting corporate gifts and materials for trade shows, conferences, and other events. Think of personalized gadgets, stylish giveaways, tote bags, drinks, or promotional display materials featuring your logo.

We offer extensive personalization options tailored to your target group and brand image. Contact us for advice or a custom quote for your next event.

Do you help with gifts for loyalty campaigns?

Certainly. We are happy to brainstorm suitable gifts within the framework of a loyalty campaign – whether for customer retention, incentives, or reward systems. Feel free to contact our customer service via email. Together, we will review the possibilities and provide a tailored proposal for your target audience and goals.

Pricing, Quotes & Invoicing

How quickly will I receive a customized quote?

We aim to deliver your customized quote within 24 hours on a business day. Should preparing the quote require more time, we will naturally keep you informed in a timely manner.

Are prices inclusive or exclusive of personalization?

The prices displayed on the product page include personalization unless stated otherwise. For example, with certain products like glassware, personalization is only available from a minimum quantity. Always check the product description for specific details.

Can we agree on fixed rates for recurring orders?

It is possible to agree on fixed rates for recurring orders. Contact our customer service to discuss possibilities and terms. We are happy to work out a suitable agreement with you.

Can you hold stock for recurring shipments?

We strive to always maintain optimal inventory levels to execute recurring shipments smoothly. For specific inventory management agreements, please contact our customer service.

Is it possible to reserve stock for campaigns?

Stock is reserved once an order is placed; reserving inventory in advance without an order is unfortunately not possible. Want certainty for your campaign? Place your order early or discuss options with our customer service.

Can you pack gifts according to our corporate identity?

We can equip gifts with a sleeve featuring your corporate branding, for example on the front. For large orders, it is even possible to personalize the entire sleeve. We are also happy to explore together how we can integrate your brand identity even further into the packaging.

Can we periodically surprise clients automatically?

We can spread your orders across multiple delivery dates so you can periodically surprise clients. Payment is made in one go, while delivery takes place according to your desired schedule. Contact our customer service to discuss possibilities and details.

Is an annual follow-up plan possible for VIP clients?

We can schedule your orders throughout the year so you can periodically connect with and surprise your VIP clients. Payment is handled in a single transaction, while delivery follows your chosen schedule. Contact our customer service to set up a customized follow-up plan.

Can you develop custom-made gifts?

Customization is certainly possible in various ways. You can have a custom gift set created by our customer service by recombining components of existing sets. Furthermore, for large quantities, we are happy to think along regarding custom packaging and specific product requests. Have a unique concept or design in mind? Contact our customer service to discuss the possibilities and conditions for creating a fully tailored gift.

Can you assist with thematic gift sets for specific industries?

Certainly. We love to brainstorm themed gift packages tailored to your industry. For instance, we have a dedicated selection for the construction industry, including gifts around annual construction holidays.

Do you support personalized delivery notes or accompanying letters?

We can provide personalized delivery slips or accompanying letters. Contact our customer service to share your wishes. We will ensure your documents meet your specific requirements.

Is rush processing available for personalized products?

For urgent handling of personalized products, please contact our customer service. They will review current stock and production capacity and inform you about options to expedite your order.

Will I receive an invoice specifying VAT?

Yes. Every order is delivered with an official invoice clearly stating the VAT amount. Need specific billing details or an invoice issued in your company's name? Fill these in correctly during checkout or provide them with your quote request.

Can I pay on invoice as a company?

By default, we require payment before production and delivery begin. For larger orders or established corporate clients, payment on invoice can be reviewed upon request. Please contact our customer service or indicate your preference when requesting a quote.

Do you offer payment terms?

Our standard procedure is payment prior to production and dispatch. In specific cases – such as large orders or corporate accounts with recurring purchasing volumes – payment terms can be discussed. Contact customer service or note your preference on the quote form to see if an exception is possible.

How do I apply for reverse-charge VAT?

If you hold a valid VAT number outside Belgium, VAT will be automatically reverse-charged at checkout. Please ensure your foreign VAT number is filled in correctly and completely when placing your order or requesting a quote. The reverse charge will then be automatically applied to your invoice.

Will I receive the invoice via Peppol?

If you enter a valid VAT number and your billing address is in a country where e-invoicing via Peppol is mandatory (such as Belgium), the invoice will be sent via email as well as transmitted via Peppol.

Can I have the invoice sent to a different address?

Yes. During checkout, you can enter separate billing and delivery addresses. This ensures the invoice reaches the correct address regardless of where the order is delivered. Want to arrange this beforehand? Simply state the correct details in your quote request.

Do you support PO numbers or references on payments?

You can add a PO number or internal reference in your shopping cart during checkout. This information will be correctly displayed on the invoice and included in the Peppol e-invoice, helping you easily maintain overview within your internal accounting system.

How do I reach your account managers?

Our account managers are easily accessible via email, phone, or website chat. Have questions about a project, quote, or custom solution? Do not hesitate to reach out – we are ready with personalized advice for your business.

Are testimonials from other companies available?

You can view our client reviews and testimonials via our Google Reviews. This gives you a clear picture of other companies' experiences with our products and services.

Is an emergency helpline available for urgent deliveries?

We are available during business days and strive to respond to urgent delivery inquiries within 24 hours. For urgent requests, please contact our customer service so we can work together to find a suitable solution.

Do I get support when choosing a suitable product?

Hesitating between options or looking for a gift that truly resonates with your audience and occasion? Feel free to contact us. We love to think along and help you make a thoughtful choice that makes a lasting impression.

What if my order arrives damaged?

Was your order delivered damaged? Please inform us as soon as possible via email, preferably attaching clear photos of the issue. We will examine it closely and find an appropriate solution together. Your satisfaction remains our top priority.

What if the printing/customization is incorrect?

Is the printing or customization not as agreed? Let us know right away, ideally with a photo illustrating the issue. We will investigate immediately and provide a suitable solution. Quality and customer satisfaction come first for every order.

How do I submit a complaint or report a problem?

If you have a complaint or experience an issue with your order, please notify us by email with a clear description and photos if applicable. We take your report to heart and will gladly work with you toward a proper solution.

Personalization, Products & Sustainability

Can I have my logo printed on all products?

Not every product is suitable for printing, but each item clearly indicates whether logo customization is available. This is also visually represented in the product photos. In doubt? Contact us or request a quote – we are happy to advise.

What personalization options are available?

Available options vary per product but are clearly shown for each item. You can choose from laser engraving, embossing, embroidery, screen printing, and digital print.

In our online tool, you immediately see which options apply per product. Dimensions are preset so you know exactly what is possible.

How do I upload my logo or design?

During the order process, you can easily upload your logo, message, and/or artwork via the online customization module. To ensure optimal quality, upload a vector file (e.g., .eps, .ai, or .pdf) for a perfect end result.

Do I receive a digital proof for approval?

You create the design using the online design tool. This design is final and will be used for production. Your order confirmation email contains a link to the uploaded artwork. If it differs from your expectations or isn't final, inform us immediately by phone and email. Please note: do this within two hours to prevent production from starting.

What are the costs for personalization?

Our prices are all-in, including standard personalization as specified with the product. You see the exact price including customization on the product page and photos. Any exceptions or surcharges for complex requests are always clearly stated upfront.

What is the minimum order quantity for personalized products?

Some products require a minimum order quantity for personalization. In that case, you automatically see the adjusted minimum (e.g., 50 pieces instead of 1) on the product page. Want a smaller quantity anyway? Request it via our quote form, keeping in mind that unit prices may be higher for smaller orders.

Do you offer gift wrapping for business gifts?

Standard packaging for each gift is shown in the product photo, often being an elegant box or stylish presentation packaging. Want additional wrapping? You can optionally add a cotton gift bag or greeting card in the shopping cart.

Can I add a personal message to every gift?

In the shopping cart, you can optionally add a greeting card with a personalized message. Ideal to make your gift just that little bit more personal.

Do you support individually personalized greeting cards and messages?

For 1-on-1 personalization, we offer dynamic printing options. Contact our customer service to discuss your requirements and explore the possibilities.

Are the packaging materials you use recyclable or biodegradable?

We strive to pack as sustainably as possible. Most packaging materials we use are recyclable and, where possible, biodegradable, contributing to a better environmental footprint without compromising presentation quality.

Can we add a thank-you video or QR code to the package?

You can upload an image containing a QR code in the design tool. This allows you to easily direct the recipient to a thank-you video, landing page, or other digital content.

Which printing techniques do you use (screen printing, laser, etc.)?

The printing technique depends on the chosen product and desired customization. We offer laser engraving, screen printing, and digital printing, as indicated on each product page.

Are proofs or physical samples available?

In many cases, we can provide a sample or proof. Availability depends on product type, order volume, and whether customization is required. Contact us with your request – we will review feasibility for your project. Samples are not free and are billed based on the quoted price.

What is the delivery time with personalization?

Depending on quantities and busy periods, delivery time ranges between 2 to 10 business days (unless stated otherwise on the product page). Need urgent delivery or a later date? Let us know in advance so we can adjust planning accordingly.

Can we add personalized video messages to physical gifts?

While we do not offer direct video message integration, you can upload a QR code in the design tool linking directly to your personalized video.

Is it possible to design gift cards in our own branding?

It is possible to have gift cards designed entirely in your corporate identity. Contact our customer service to discuss your wishes and options so we can create a customized gift card that matches your brand identity.

Can we combine multiple personalizations on a single item?

Our online customization tool immediately shows allowed personalization combinations per product. Have specific questions? Contact customer service – we're glad to advise on achieving the best results.

Can we add a personalized message per individual recipient?

You can add a personalized message via a card included per recipient. For 1-on-1 personalizations, please contact our customer service.

Is it possible to include a handwritten card?

You can supply your own handwritten cards, which we will assemble into the gift boxes. Contact customer service for instructions and details.

Can we supply our own item to be added to the gift sets?

For a nominal assembly fee, we can include a client-supplied item or card inside the gifts.

Are packaging materials sustainable or recyclable?

Where possible, we use sustainable and recyclable packaging materials. We aim to minimize our ecological footprint without sacrificing presentation quality. Have specific eco-friendly requests? Let us know!

Are products traceable to origin or manufacturer?

Our products are traceable to origin and manufacturer. Have specific questions or need more info about a product? View our sustainability policy or contact customer service.

Do products comply with European guidelines?

Yes. All our suppliers comply with applicable European directives and quality standards. This ensures your gifts are safe, compliant, and responsibly produced. Need documentation or certificates? We will gladly provide them.

Can we filter for sustainable products?

To evaluate product sustainability, we developed a clear scoring system based on six key criteria aligned with UN Sustainable Development Goals (SDGs). If a company holds a B-Corp or Ecovadis certification, they automatically qualify. Gifts scoring at least 4/6 on our checklist enter our sustainable category.

Do you offer a gifting portal where recipients can choose their own gift?

We offer a gift voucher that functions as a choice portal, allowing recipients to select their own gift from a broad assortment. Learn more on our Select Choice Gift Card page.

Is it possible to limit choice gifts based on budget?

You can customize the assortment for the Select Choice Gift Card based on budget. Contact customer service to discuss requirements and assemble the collection.

Can we add branding to the online choice screen?

For larger orders, the online choice portal can be customized with your brand identity. Contact customer service for details and possibilities.

What are the dimensions and weights of your standard packaging?

Dimensions and weights vary per product. Standard gift boxes measure:
- 318 x 208 x 100 mm
- 340 x 322 x 100 mm
- 98 x 345 x 96 mm

Can you source products outside your standard range?

We can source products outside our regular catalog, especially for high-volume orders. Contact customer service to discuss your requirements.

Are products in stock for immediate dispatch?

Almost all gifts are available directly from stock. Contact customer service to check current availability and fast dispatch options.

Do you offer tiered volume discounts?

Yes, volume discounts apply to almost all products and are transparently displayed on product pages. Request a custom quote for substantially larger quantities.

Do you have seasonal gifts (spring, Christmas, summer, etc.)?

We offer a wide selection of seasonal gifts. Browse our categories under 'Occasions' for spring gifts, Christmas presents, summer offers, and more.

Shipping & Logistics

Do you ship internationally?

We ship throughout the entire European Union. Whether delivering to Belgium, the Netherlands, Germany, or another EU nation, we guarantee safe and timely delivery.

How fast will my order be delivered?

Most orders arrive within 2 to 10 business days depending on product type and customization. Have a target deadline? Inform us during order placement or quote request.

Can I split deliveries across multiple dates?

Yes. Contact customer service by email to arrange phased deliveries according to your schedule.

Can I order now and schedule delivery for later?

Yes, order today and specify your preferred future delivery date with customer service.

Can you align delivery dates with specific events?

Yes, provide your event date during ordering or via customer service, and we will schedule dispatch to align with your timeline.

Will I be notified upon delivery to each individual recipient?

Yes. When using our individual distribution service, enter your email address in the address file to receive delivery status updates and track & trace links per recipient.

Can you automatically import address lists for multiple recipients?

Yes, submit an Excel list with recipient addresses using our individual shipping service.

Are international bulk shipments possible via your platform?

International bulk shipping is available across the EU. Contact customer service for deliveries outside the EU or specific destination inquiries.

Do we receive delivery confirmation per shipment and recipient?

Yes. For individual shipments, you receive an Excel summary with tracking links. For bulk shipments, a master tracking link is emailed to your contact address.

Can you deliver to trade show venues or hotels?

Yes, we deliver to event venues and hotels. Please provide complete address details, contact person, and arrival dates during ordering.

Can we centralize gift shipments per region for redistribution?

Yes, regional centralization for local redistribution can be arranged upon request.

How long does international shipping take on average?

We deliver exclusively within the EU and Schengen zone. Average transit takes 1 to 5 business days depending on destination.

Are there countries you do not ship to?

Yes, we ship exclusively within the EU and Schengen zone. Deliveries outside this region (e.g., UK, Switzerland) are currently not offered.

Which shipping partners do you use internationally?

We partner with DHL, DPD, UPS, GLS, PostNL, and specialized freight carriers depending on destination and shipment size.

Can you ship personalized gifts directly to recipients?

Yes, our individual shipping service dispatches gifts directly to recipients domestically and internationally via an Excel address list.

Can gifts be shipped discreetly?

All shipments are packed discreetly without pricing details or invoices inside neutral outer shipping boxes.

Is unbranded/white-label shipping without sender info possible?

Completely unbranded shipping without sender info is not possible. Our sender details are listed on shipping labels as required by law.

Do you use neutral shipping boxes?

Yes, outer shipping boxes are plain and unprinted. Inner gift boxes/sleeves feature subtle branding on the back unless requested otherwise.

What are shipping costs for business customers?

Shipping fees depend on destination and type of delivery. Standard order shipping fees are calculated automatically in your cart during checkout.